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Frequent Questions and Answers

GENERAL QUESTIONS

*For Streamed Performance Questions, Please scroll to the “STREAM QUESTIONS” section.

When are performances? December 9th and 10th at 7:00pm, and 11th and 12th at 1:30pm. Streamed show on December 10th at 5:00pm (PST) through On The Stage.

Will there be a live in-person audience? Yes! We are having in-person audiences on December 9-10th at 7:00pm, and 11-12th at 1:30pm. If you cannot attend in person, we also have our streamed show on December 10th at 5:00pm (PST). 

What should I expect when I come to watch the show?

  • For starters, our location is the SC Black Box Theater (room 112B), located on the first floor of the SC high school building (south of The Village church). Our address is 7220 NE Arnold Ave. Adair Village, OR 97330).
  • Face coverings are required when indoors. Please have your face covering on before you enter the building. 
  • When you have entered the front lobby, you will see a welcome table to check in with your tickets. We strongly recommend buying your tickets online and ahead of time as we have less seating available than previous years. It also means you can check in much faster, hooray for saving time!
  • Bathrooms are on the south side of the hallway, across from The Student Store. 
  • The Black Box Theater will be to your left (the east side) when you enter the front lobby. You can take your seat as early as 6:30pm. 
  • Run time is approximately 80 minutes with a 15 minute intermission. 
  • Our closing show has a traditional thank-you session before you can meet the actors in the front lobby. It’s about 10-15 minutes long.

How are you following Covid-19 guidelines? 

  • All surfaces (onstage, backstage, and in our green room) will be sanitized before, during, and after performances. 
  • Masks must be worn indoors. You are welcome anytime to step outside for a mask break through. The front lobby and side doors will be unlocked. 
  • To accompany physical distancing, guests will have a vacant chair distancing themselves from neighboring groups. When purchasing your tickets, we strongly recommend purchasing together as a group or writing in the comment section on the check-out page that you are sitting with other guests (please indicate which seats if possible). We can remove that seat so you all can sit together. 
  • If you would like further physical distancing for your group, please mark an additional seat when purchasing your ticket(s) or tell us in the comment section on the check-out page. 
  • In compliance with current Oregon Department of Education guidelines, we are allowing our actors to perform unmasked when they are onstage or are about to enter from backstage. When they are not performing onstage (including when in the green room, in the HS lobby, hallway, or are backstage but not performing anytime soon), they will need to wear a mask. (Sources consulted: Ready Schools, Safe Learners Resiliency Framework for the 2021-22 School Year (ODE, 2021), Schools and Face Coverings Frequently Asked Questions (ODE & oregon.gov, 2021), OAR 333-019-1015 (Oregon Secretary of State, 2021)
  • Crew members (including tech, stage crew, and costumes/hair/makeup) will be wearing masks. (For sources consulted, please see above sources).
  • Cast/crew members who get sick must notify their directors and Jr. Players advisor ASAP, and they may have to step out of the show to stay home and recover. This will be consulted on a case-by-case basis if the best solution is to continue doing the show or postponing it for a different weekend. If we must postpone the show, you will be notified as soon as possible and may request an exchange or refund. 
  • Our Black box theatre and green room doors will be kept open to allow more airflow in the space. You may hear an occasional sound outside of the show, but not many; we’ll keep quiet to the best of our ability.
  • If you have further questions about Covid-19 guidelines and how SC Theatre is following them, please contact Heather Bellinger at bellingerh@santiam.org 

TICKETS & PURCHASING

Where do I go to purchase tickets? You can purchase tickets at our On The Stage ticketing page. You can reach it by clicking the “Tickets” button on the SC Theater page, or by clicking the following link: 

How much do tickets cost and how do I know which to buy? 

  • For in-person tickets: $6 for Students/Seniors $8 for Adults
  • For stream tickets: $10 Individual (1-2 people), $15 Family/Groups (3+) 

What happens after I purchase my ticket(s)? You will receive a confirmation email shortly after purchasing your tickets. Please have this email printed or on your phone when you come to the theater for check-in. If you are watching the streamed show, you will will receive your stream link an hour before the show starts at 5:00pm (PST).

I bought a ticket and am having trouble accessing the show or I don’t have a show link; what do I do? After purchasing your stream ticket, you should receive an email after your payment confirmation email an hour before the show with a link to access the stream page. If you did not receive a second email an hour before the show, please contact bellingerh@santiam.org and we will resend you your show link. 

Can I make a ticket exchange or refund? 

Yes, you may. Please contact Heather Bellinger at bellingerh@santiam.org for exchanges or refunds. 

STREAM QUESTIONS

How do I watch the streamed show? You can stream the show from the comforts of home through our On The Stage page or when you buy a live-stream ticket. You can buy your ticket at the following link: 

Purchase Tickets

Live-Stream Questions

I have the stream up, but my video quality is poor. How can I fix this?

Great question! Even when everything is being successfully live-streamed on our end, how you receive your steam or on what device you watch it on may impact the picture/sound quality you have. Please try the following solutions below; if you are still having trouble, please contact Heather Bellinger at bellingerh@santiam.org

  1. Refresh the live-stream page
  2. Check your internet connection. Is it on WIFI or Ethernet? How strong is your connection. You can run a speed test at the following link here: https://www.speedtest.net 
  3. Change to a different device. You will need to close the stream page on your current device before switching. If your stream link no longer works to pull up the stream on your new device, please contact Heather Bellinger at bellingerh@santiam.org

The sound on my stream is really low. How can I fix this?

Similar to video quality, every device is different and may give a different experience for one viewer vs. another. However, please try the following solutions and reach out to Heather Bellinger at bellingerh@santiam.org if you have further questions. 

  1. Check your volume on your device and the live-stream page. Turn the volume up if either is down. 
  2. Connect a portable speaker to your device. 
  3. Change to a different device. You will need to close the stream page on your current device before switching. If your stream link no longer works to pull up the stream on your new device, please contact Heather Bellinger at bellingerh@santiam.org

I would like to watch the stream performance on my smart TV. How do I do that?

You can cast the performance from almost any IOS (iPad/iPhone) or Android device to your smart TV. Please check out the following articles for further information before the performance starts (then you have time to get ready). 

IOS Devices

Android Devices

Have a question on not on this page? No worries! Please contact Heather Bellinger at bellingerh@santiam.org and we’ll get back to you as soon as possible. 

Thank you and we’ll see you (in-person or virtually) at the show!

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